FAQs

We are 99% a trade-only supplier but in full transparency there are a few occasions when we do supply individual customers — for example when they are trying to match a product they purchased from a photographer who is no longer trading.

We are largely a trade supplier, so to protect the integrity of our customers we do not publish a price list online. Once registered with us, we'll happily provide a full price list of our products. If you'd like to get an idea of prices before registering, please book a consultation and we can go through the relevant ranges with you.

In a word, no. We prefer orders to be sent to us via email, with images sent through third-party services such as Dropbox, or we can set up an FTP link where you can transfer images directly to our server. We're also working on a downloadable Excel order form for the future.

You can amend or cancel an order up to 5:30pm on the day an order was placed. If, for example, an order was emailed at 7pm, you'd have until 5:30pm the following day to amend or cancel. Any changes outside of this are at our discretion and depend on whether the order has been scheduled for production.

We recognise the investment required in sample products and that it benefits us if you're able to show customers our work. Whilst we don't supply free finished samples, we do offer substantial discounts to make this as economically viable as possible. We do supply sample mouldings to customers free of charge, as and when required.

If our standard sizes and templates don't work for you, we'll happily discuss custom alternatives. We can't always guarantee that we'll be able to accommodate every need, but where possible we will. Some products are more flexible than others.

We pride ourselves in producing long-lasting, high-quality products that are intended to give years of pleasure. Our printing standards exceed those of the Fine Art Trade Guild, with lightfastness that, in normal conditions, lasts decades.

All our products are guaranteed for a minimum period of two years; outside that period we'll consider repairing or replacing at our discretion. As we can't control all of the conditions in which the products are used, we are unable to offer an unconditional life-time guarantee.

Absolutely, and we'd encourage it. Every printer is different and there's a multitude of subjective opinion when it comes to colour. We use 12-colour printers to maximise the potential colour gamut, alongside the latest RIP software for colour management.

Even when monitors are calibrated there's a degree of uncertainty, so it's far better to run a small test before you start using our printing services. We're Hahnemühle-certified with many years of printing experience and we'll be happy to help you through the process.

We do — print profiles are available to download for every paper we stock, so you can soft-proof in Photoshop or Lightroom before sending the file. Get in touch and we'll send the profile pack across.

We hold a wide range of papers including branded media from Hahnemühle, Permajet, and Innova Art. We can add to this list but it depends on the quantities ordered — we print using roll media, which typically comes in lengths of 12m+ and widths of 24″ and above.

We typically use APC as our main shipping partner — they offer a fragile overnight service and, in our experience, rarely break our products. Smaller items such as tubes and prints may be sent by other couriers, but always by a trackable service.

We can ship to most global destinations but can't offer a fixed price until the time of shipping, as this depends on parcel size and weight. We're usually able to offer an estimate before you commit. Depending on quantity and shipping method we may substitute glass for acrylic in framed products to reduce breakage risk; palleted shipments can still use glass as the preferred glazing.

We can ship to your customer for a set fee of £17.50 to a UK mainland address (subject to postcode restrictions).

If there's obvious damage at the point of delivery, the delivery should be rejected from the courier. If the outer packaging isn't damaged but there are damaged goods inside, you have 3 working days to report the damage to us — preferably by email, along with supporting photographs. Anything discovered after this is discretionary. Whatever happens, we'll respond swiftly to minimise the impact on you and your clients.

Yes, we offer 30-day trading accounts. Submit our credit application form and we'll carry out a standard credit check. Once approved we'll set up your account and confirm your terms.